Everything you need to know about renting, buying, and living with Zen Apartments in London.
To rent a property in London, strictly adhering to compliance, you typically need:
Absolutely. We help hundreds of international students find homes near top London universities every year. If you don't have a UK guarantor, we can arrange a rent-in-advance agreement (usually 6-12 months) to secure your property.
Standard assured shorthold tenancies (AST) in the UK are typically for 12 months. However, we also negotiate 6-month, 24-month, or break-clause contracts depending on your needs and the landlord's flexibility.
A break clause allows either you or the landlord to end the tenancy early, usually after the first 6 months, by giving a specified notice period (typically 2 months).
This depends on the individual landlord and the building's lease policies. Many of our modern developments in Canary Wharf are becoming more pet-friendly. Please specific this requirement when you enquire so we can filter suitable homes.
Once you've found your ideal home, you will pay a holding deposit (capped at 1 week's rent). This takes the property off the market while we carry out references and prepare the tenancy agreement.
For most tenancies where the annual rent is under £50,000, the security deposit is capped at 5 weeks' rent. This is held in a government-approved tenancy deposit protection scheme (TDS or DPS).
No. Under the Tenant Fees Act 2019, agents cannot charge administrative fees for referencing, inventory, or contract renewal. You only pay rent, your deposit, and a holding deposit.
We accept bank transfers (BACS/CHAPS) for rent and deposits. For international payments, we recommend using services that offer competitive exchange rates. We adhere to strict anti-money laundering (AML) regulations.
The first month's rent and your full security deposit are due before you collect the keys, typically 3-5 days prior to the move-in date to ensure funds have cleared.
For standard long-term rentals, bills (Council Tax, Water, Electricity, Gas, Internet) are not included unless specified. For our Short-let serviced apartments, all bills are included in the nightly/weekly rate.
Most of our properties in Canary Wharf and Central London are in developments with 24-hour concierge services, providing security and parcel collection for your convenience.
Yes, the majority of our buildings are fibre-optic ready (Hyperoptic, BT Infinity, etc.), offering speeds up to 1Gbps, perfect for professionals working from home.
Yes, we offer both furnished and unfurnished options. Our luxury furnished apartments come with high-quality beds, sofas, dining sets, and often include kitchenware.
We operate primarily around Canary Wharf, E14, and serve the wider Central London area. Our team is mobile and meets clients directly at properties or our meeting hubs in South Quay.
We focus on quality over quantity. We only list properties that meet our high standards for safety, location, and aesthetic appeal. Our personal relationship with landlords ensures quick maintenance responses and a hassle-free tenancy for you.
Yes, we have a dedicated Sales team. If you are looking to invest in the lucrative London property market or buy your forever home, visit our 'Selling' page or contact us to discuss your requirements.
Tenants receive a dedicated support line and WhatsApp contact for urgent maintenance issues. For building-specific emergencies (like power cuts or lifts), the on-site concierge is your first point of contact.
This is a professional report compiled on the day you move in, documenting the condition of the property and its contents. It protects your deposit by ensuring you aren't charged for pre-existing damages.
Minor changes (like hanging pictures with non-marking hooks) are often fine, but you must get written permission from the landlord for any painting, drilling, or furniture removal. The property must be returned to its original state when you leave.
You can choose to renew your contract or move out. If moving out, we will conduct a Check-out inspection. Once cleanliness and inventory are verified, your deposit will be returned within 10 days.
